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Student Responsibilities |
Students agree to attend classes as scheduled, to be on time, to commit to practice outside of class, to complete homework assignments, to devote the necessary time and energy to successfully complete the program |
Attendance |
We strive to insure classes begin and end on time. Please arrive promptly at the agreed upon time. A late arrival will cut into your valuable class time and may adversely affect your learning experience. An excessively early arrival may disturb an earlier student's lesson. A courtesy call is expected if you are running more than 5-10 minutes late. |
Payments |
Payment in full at the time of sign-up is preferred. If you need to make other arrangements please let us know in advance and we will strive to accommodate you with a custom-tailored payment option. |
Rescheduling Policy |
Our rescheduling policy is quite generous -- geared to accommodate the lifestyle of the busy professional. |
Appropriate notice (24 hours or greater) is required to reschedule any class. |
With appropriate advance notice, we will allow up to 20% of package hours to be rescheduled without penalty. |
Unattended classes, or classes which are not rescheduled with appropriate notice, will be considered cancelled. |
Cancelled classes are charged and will not be rescheduled or refunded. |
Rescheduled classes will be set for a mutually agreeed upon date and time - not later than one moth after originally scheduled course-completion date. |
Make-up times for rescheduled classes are subject to current availability and will be reset to a mutually convenient time and date. |
Once set, make-up classes may not be rescheduled a second time. |
Should any unforeseen, life-altering or extenuating circumstance arise for client, Focus will endeavor to accommodate for client's special needs with compassion and professionalism to support a mutually beneficial resolution. |
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Invoices/Receipts |
Upon request, we will be happy to provide any invoices or receipts you may need for your records. |
Certificates |
At your request, we will provide you with a Certificate of Completion upon conclusion of the program and successful fulfillment of course requirements. |
Refund Policy |
Tuition is non-refundable. Should extenuating circumstances make a postponement necessary, student may elect to have tuition held as a credit and later applied to future classes. Unused tuition credits are valid for a period of one year from date of postponement. |
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Language School Chicago
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Language School Phoenix
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